Several years ago our bathtub faucet was on full and would not shut off. They came early in the morning bc this was an emergency, maybe not to them, but to our family. They graciously walked me through my options for repair and it was fixed right away. At my next apartment several years later, the shower was leaking down into the bottom floors. They came over quickly and were very helpful! The response time is reasonable, if not great, and they have the knowledge needed.